Refund & Returns Policy

Refund & Returns Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Products may be returned within 7 days of delivery if they are unused, unwashed, in their original condition, and include all original tags and packaging.

Non-Returnable Items

Products that have been worn, washed, damaged by the customer, or purchased during clearance sales are not eligible for return unless received in damaged condition.

Refund Process

After receiving and inspecting the returned product, eligible refunds will be processed to the original payment method within 5–7 business days.

Exchange Policy

Size exchanges are subject to product availability. Customers should contact our support team before sending any product for exchange.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs for quick assistance.

Return Shipping

Return shipping charges may apply unless the return is due to a damaged, defective, or incorrect product delivered by us.

Contact Information

Email: info@kookstores.com

Phone: +91 96225-60525

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